Belle’Botanique Pty Ltd and its websites https://bellebotanique.com.au and https://bellegard.com.au (hereinafter referred to as Belle’Botanique) is committed to protecting the privacy of your personal information.

This privacy policy explains how Belle’Botanique manages the personal information that we collect, use, disclose and how to contact us if you have any further queries about our management of, or would like to request access to your personal information.

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not. 

Collection of personal information by Belle’Botanique

The types of information we may collect include:

1. identifying and contact information (for example, your name, address, age, date of birth, gender, and email address);
2. financial information (for example, credit or debit card details);
3. health information (for example, skin conditions where a customer may suffer an adverse reaction to a product); and
4. if you visit our website, register an account with us and/or purchase products through our website, your username and password, IP address, information about your purchases and your other activity on our website (for example, tracking which areas of the website you visit and the content you view);
5. other information which you may include in your profile or in other communications to Belle’Botanique; and 
6. other information with your consent or where required by law.

We collect personal information about your use or purchase of Belle Botanique Pty Ltd’s (Belle’Gard) products and services, to provide you with the products and services you request, as well as information on other products and services offered by us. 

Where possible, we will collect personal information directly from you or a person authorized to provide this information on your behalf. This can be through our website, in one of our retail counters, over the phone or by email. Should we collect your personal information from a third party, we will take reasonable steps to ensure that the third party has obtained your consent to provide your personal information to us.

If you do not provide personal information requested of you to Belle’Botanique or, withdraw your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice), we may be unable to provide you the products or services you have requested or contact you in the future. 

If you no longer wish to receive copies of our newsletter, or information about our products, services, store launches, events or other promotional information you may unsubscribe by contacting us as described below. For communications sent by e-mail or other electronic means you will also be able to unsubscribe using the unsubscribe mechanism in the message itself. 

Cookies

If you web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Belle’Botanique’s websites https://bellebotanique.com.au and https://bellegard.com.au  Cookies allow Belle’Botanique to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to our website. Belle’Botanique uses cookies to track and collect information about which parts of Belle’Botanique’s website and newsletter (including links to other websites) are being visited by you.

Cookies also allow Belle’Botanique to recognize your computer while you are on the website, and to send you to the country of origin and language you selected on your first visit to https://bellebotanique.com.au or https://bellegard.com.au . This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. 

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

Use of personal information by Belle’Botanique

Generally, Belle’Botanique will use your personal information for purposes connected with our business operations, which may include:

1. to develop, market, sell or otherwise provide products, services or information;
2. fulfil your purchase orders for our products, services and/or gift coupons;
3. provide you with copies of our newsletter or information about our products, store launches, partnerships, events or other marketing or promotional information;
4. to maintain, update and service your account with us;
5. to maintain, administer and improve our systems;
6. improve our website, including to modify it to your usage, history and preferences and troubleshoot problems; and
7. conduct internal administrative activities, research, analytics, planning and project development.

Disclosure of personal information by Belle’Botanique

In order to properly conduct our activities, we may disclose or transfer personal information to other persons or organizations including: 

1. our service providers (including affiliates acting in this capacity) that provide services on our behalf, for example information technology, mailing, billing, marketing and/or data hosting or processing services; or otherwise, to collect use, disclose, store or process personal information on our behalf for the purposes described in this Privacy Policy;
2. parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Belle Botanique Pty Ltd or our business or assets, for the purposes of evaluating and/or performing the proposed transaction; and
3. other parties to whom we are authorized or required by law to disclose information. 

Data quality and security

Belle’Botanique takes reasonable steps to:

1. make sure that the personal information we collect, use and disclose is accurate, complete and up to date; 
2. protect the personal information that we hold from misuse and loss and from unauthorized access, modification or disclosure; and
3. where permitted by law, destroy or permanently de-identify personal information that is no longer needed for purposes for which it was collected. 

When collecting credit card information for online purchases, Belle’Botanique offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards, and will be accessible by authorized employees and agents who require access in connection with their responsibilities. Your credit card details are encrypted and securely processed by our merchant banker, this information is not accessible or stored by Belle’Botanique.

In the unlikely event that security of personal data is breached, Belle’Botanique will notify all data controllers and data subjects that are affected within 5 working days by email.

Unsolicited personal information

We don’t usually collect unsolicited personal information.

Where we receive unsolicited personal information, we’ll determine whether or not it would have been permissible to collect that personal information if it had been solicited.

If we determine that collection would not have been permissible, to the extent permitted by law, we’ll destroy or de-identify that personal information as soon as practicable. 

Anonymity

Belle’Botanique will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasions, we will not be able to do this. For example, we will need your address in order to deliver any products purchased through our website.

Access to and Correction of Your Personal Information

If you have any questions or concerns about how we handle your personal information, or would like to request a copy of the personal information we hold about you, please contact our Data Security & Privacy Officer at hello@bellebotanique.com.au or in writing at:

Data Security & Privacy Officer

Belle’Botanique Pty Ltd

18 Valley Road,

HIGHBURY, SA 5089, Australia

Changes to this policy

This Privacy Policy is effective from 9^th October 2023.

This Privacy Policy may be updated from time to time. To obtain a copy of the latest version at any time, visit our website at  https://bellebotanique.com.auhttps://bellegard.com.au

GDPR Compliance

Belle’Botanique is committed to GDPR compliance. We hate Spam and Protect Your Privacy. By submitting your email, you’ve given us permission to communicate with you by emails. Only Belle’Botanique Pty Ltd, and the software provider has access to your data. All data is held securely through a secure web hosting and email service provider. You have a right to completely remove yourself from our database and have all records we hold on you to be removed. You can reach us by emailing at hello@bellebotanique.com.au